Support

Report a player

The fastest way is inside the game. Open the player's card from your friends, your club or the players you recently played with and choose Report; to report a club message, tap it and choose Report; to report a club, open it and choose Report club. It reaches the queue we read every day. You can also Block them, which hides their messages from you straight away and stops them reaching you.

If you would rather write, send the player's name and what happened to support@dropdev.se. Anything about safety is answered within a day.

Lost your progress

If you secured your account with an email address or with Apple or Google, sign in again on the new device and it comes back. If you never secured it, the progress lived on the old device and we cannot recover it.

A purchase did not arrive

Restart the game first: a purchase that was taken but not delivered is granted the next time the game reaches our servers. If it still has not arrived, write to us with the receipt from Apple or Google.

Delete your account

In the game, open Settings, then Manage account and Delete account. It is deleted at once and there is no undo. If you no longer have the game, ask for deletion here. What is deleted, and the little that must be kept, is listed on that page.

Write to us

DropDev AB, Sweden. support@dropdev.se